What information we collect
When you submit an enquiry or quote request through our website contact form, we collect the following personal information:
- First and last name
- Email address
- Phone number
- Property details you choose to share (e.g. type of property, services required)
We do not collect any payment information through this website.
How we use your information
We use the information you provide solely to:
- Respond to your enquiry or quote request
- Arrange a visit or provide a price
- Follow up on a job we have carried out for you
We will not use your contact details to send you marketing emails or newsletters unless you have specifically asked us to keep you informed.
Who we share your information with
We do not sell, rent, or share your personal information with any third parties for marketing purposes.
Your form submissions are processed and stored by Netlify, Inc. (our website hosting provider) as part of their Forms service. Netlify is based in the United States and processes data in accordance with the EU-U.S. Data Privacy Framework. You can read their privacy policy at netlify.com/privacy.
How long we keep your data
We retain your enquiry details for as long as is necessary to fulfil your request and for a reasonable period afterwards (typically 12 months) in case you have follow-up questions or wish to rebook.
If you would like your information deleted sooner, please contact us and we will action this promptly.
Your rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate information
- Deletion — request that we delete your data
- Objection — object to how we are using your data
To exercise any of these rights, please contact us at kleenviewswestsussex@gmail.com or call 07721 721168. We will respond within 30 days.
Cookies
This website does not use tracking cookies or analytics tools. No cookies are stored on your device beyond what is technically necessary to serve the page.
Complaints
If you have a concern about how we handle your personal data, you have the right to complain to the UK's data protection authority, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.